The Trust Crisis: Threats and Opportunities for Coping With the Emergency Situation Caused By Covid-19
Published 05/03/2022
Keywords
- crisis,
- trust,
- society,
- Bulgaria,
- COVID-19
How to Cite
Copyright (c) 2021 Psychological Research (in the Balkans)

This work is licensed under a Creative Commons Attribution 4.0 International License.
Abstract
The World Values Survey shows that over the past 30 years, people around the world have be come increasingly distrustful. Bulgarians rank first in lack of social trust in Europe, with over 80% of those surveyed generally not trusting other people, nor in mutual help and altruism between them. The crisis caused by COVID-19 in March 2020 poses new challenges to the Bulgarian society that may deepen the trust crisis, but they might also help to overcome it. The report presents two scenarios: the first presents the threats and the areas of conflict of deepening the trust crisis as a consequence of the health, and the follow ing economic and political crises caused by COVID-19; and the second presents an unconventional and more optimistic view of the pandemic as an opportunity to overcome particular aspects of the trust crisis.
The paper applies, on the one hand, personality theory, which views trustworthiness as a personality trait of the individual, and, on the other hand, societal theory, according to which public trust depends on levels of social division: income equality, ethnic homogeneity, degree of democratic government, political freedom, etc.
The analysis aims to draw attention to the topic of trust and to show its crucial importance in different areas of human relations.
References
- Boyadzhieva, P. (2009). Doverieto - nevi dimata os na obshtestvoto. V: Fotev, G. Ev ropeyskite tsennosti v dneshnoto bulgarsko ob shtestvo. [Trust - the invisible axis of society. In: Fotev, G. European values in Bulgarian so ciety today. Sofia. IM “St. Kliment Ohridski”] (in Bulgarian).
- European Values Survey (2018) Preliminary results presented on 30.05.2018, Sofia by the Center for the Study of European Values at NBU [Evropeysko prouchvane na tsennostite 2018 Predvaritelni rezultati, predstaveni na 30.05.2018, Sofia ot Tsentar za izuchavane na evropeyskite tsennosti kam NBU]
- Yordanova, G. (2020). Virtualniyat ofis: nova vazmozhnost za balansa rabota–semeystvo v IKT sektora v Bulgaria. [The virtual office: a new opportunity for work-family balance in the ICT sector in Bulgaria.] Sofia. AP “Prof. M. Drinov”. (in Bulgarian).
- Pamporov, A. (2009). Krizata na brachnata institutsia, familizmat i novite semeiyni formi. V: Fotev, G. Evropeyskite tsennosti v dneshnoto bulgarsko obshtestvo. [The crisis of marriage as an institution, familism, and the new forms of family. In: Fotev, G. European values in Bulgar ian society today. Sofia. IM “St. Kliment Ohrid ski”] (in Bulgarian).
- Paunov, M. (2020). Bulgarskoto (ne)doverie: tsennosti i sotsialno doverie na bulgarite v ev ropeyski kontekst. [Bulgarian (dis) trust: values and social trust of Bulgarians in a European context.] Sofia. UNWE. (in Bulgarian).
- Tilkidzhiev, N. (2010). Doverie i blagopo luchie. V: Blagopoluchie i doverie: Bulgaria v Evropa?: Sravnitelen analiz po Evropeiyskoto sotsialno izsledvane (ESS) 2006/2009. [Trust and well-being. In: Prosperity and Trust: Bulgaria in Europe?: A Comparative Analysis of the European Social Survey (ESS) 2006/2009. Sofia. East-West] (in Bulgarian).
- Fukuyama, Francis. (1997). Doverie. Novite osnovi na svetovnia prosperitet. [Trust. The new foundations of world prosperity.] Sofia. Riva. (in Bulgarian).
- INTERNET RESOURCES:
- National Statistical Institute (NSI) https://infostat.nsi.bg/infostat/pages/reports/result.jsf?x_2=893 [Online] [Cited: 10.12.2020]
- National Statistical Institute (NSI). Key indicators for Bulgaria. https://www.nsi.bg/sites/default/files/files/pressreleases/Key Ind2020-10_6RDI8KQ.pdf [Online] [Cited: 10.12.2020]
- National Statistical Institute (NSI). Census of Population and Housing 2011 https://www.nsi.bg/census2011/pagebg2. php?p2=175&sp2=200&SSPP2=203 [Online] [Cited: 10.12.2020]
- National Statistical Institute (NSI) (2019). Indicators of Poverty and Social Inclusion in 2018. [Indikatori za bednost i sotsialno vklyuchvane prez 2018 godina.: https://www.nsi.bg/sites/default/files/files/pressreleases/SILC2018_ U9NYYPP.pdf [Online] [Cited: 21.04.2021]
- Center for the Study of Democracy: https://csd.bg/bg/blog/blogpost/2020/07/06, [Online] [Cited: 10.12.2020]
- Brooks, S. et al. (2020) The psychological im pact of quarantine and how to reduce it: rapid review of the evidence. In Lancet; 395: 912–20 Published Online February 26, 2020 https://doi.org/10.1016/S0140-6736(20)30460-8
- Delhey, J. and Newton, K. (2003) Who Trusts? The Origins of Social Trust in Sev en Societies In: European Societies, DOI: 10.1080/1461669032000072256
- Edelman Trust Barometer Global Report (2020) https://www.edelman.com/sites/g/files/aatuss191/files/2019-02/2019_Edelman_Trust_Barometer_Global_Report.pdf [Online] [Cited: 10.10.2020]
- Edelman Trust Barometer Spring Update 2020: https://www.edelman.com/research/trust-2020-spring-update [Online] [Cited: 10.04.2021]
- World Values Survey. http://www.worldvaluessurvey.org/WVSDocumentationWV7.jsp. [Онлайн] [Цитирано: 10.10.2020]